If you received a product different from what you ordered, we sincerely apologize! Please contact us , and we’ll ensure you receive the correct product promptly.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If you have a question that isn’t covered, feel free to reach out to us at: contact@klaranko.com.

With Klaranko, you can cancel your order directly from your confirmation email within one hour. Simply scroll down to the “You’ve changed your mind” section. If more than 60 minutes have passed, email us at contact@klaranko.com, and we’ll assist you with an alternative solution.

We’re sorry to hear that your Klaranko products didn’t meet your expectations. Please email us at Contact@klaranko.com with your order number and the products in question, and our dedicated customer service team will assist you with the exchange or return process.

Kindly take a moment to review our Refund Policy

Average Transit Times: 5 to 8 business days

Please note that certain circumstances beyond our control—such as natural disasters, holidays, or adverse weather conditions—may cause shipping delays. While the majority of packages arrive on time, unforeseen issues may occasionally arise with our carriers. As such, we cannot guarantee an exact delivery date; any delivery delays are the responsibility of the shipping company.