Privacy Policy

PRIVACY POLICY

This Privacy Policy outlines how KLARANKO and its affiliates (“KLARANKO,” “we,” “us,” or “our”) collect, use, and handle personal data both online (via our websites) and offline (through customer support, retail locations, and promotional events). Collectively, these channels are referred to as our “Services.” The policy explains the categories of personal data we process, how we may use and share this data, and the choices you have regarding its handling.

INFORMATION WE COLLECT

We gather personal data when you provide it directly to us or when you interact with our Site. This may include:

  • Data You Provide: Information such as your name, contact details, gender, product reviews, and any details you add to your account profile.
  • Transaction Data: Information related to purchases, including billing and delivery details. Payment information (e.g., credit/debit card details) is managed securely by our third-party payment provider, Stripe. We do not store or access this information.
  • Communication Records: Details of interactions, such as customer service queries or social media engagements.
  • Survey and Competition Entries: Data provided when participating in surveys or contests.
  • Automatically Collected Data: Information gathered via cookies and tracking technologies, including browsing activity, device details, and interactions with emails.
  • In-store Data: Information collected during store visits, such as purchases or sign-ups for mailing lists, which may be combined with online data.

AUTOMATED DATA COLLECTION

When you interact with our Services, we automatically collect certain information through cookies, web beacons, and similar technologies, including:

  • Referring URLs and search terms leading to our Site.
  • Details about emails (e.g., opens, clicks).
  • Device and browser data (e.g., IP address, operating system).
  • Interaction data, including pages visited, session duration, and engagement metrics.
  • In-store activity via geofencing or CCTV for security.

This data may be linked to your KLARANKO account or other identifiers like your device or email.

HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Fulfill orders and manage your account.
  • Address queries, complaints, and provide customer support.
  • Personalize your browsing experience and show tailored content.
  • Improve our Site and resolve technical issues.
  • Conduct market research and collect feedback.
  • Send marketing communications and targeted advertisements, where permitted.
  • Prevent fraud and ensure security.
  • Comply with legal obligations.

Legal Bases for Processing:
We process your data based on:

  • Contractual obligations (e.g., processing orders).
  • Legitimate interests (e.g., improving Services, fraud prevention).
  • Your consent, where applicable.

SHARING YOUR INFORMATION

We prioritize the privacy of your data and only share it under the following circumstances:

  1. Third-Party Providers: Trusted partners assisting with payments, data hosting, analytics, advertising, and legal advice.
  2. Legal Obligations: To comply with applicable laws, court orders, or regulatory requirements.
  3. Business Transactions: During mergers, acquisitions, or asset transfers.

All third parties are required to adhere to our data protection standards.

ADVERTISING & ANALYTICS

We collaborate with third-party services to analyze user activity and display targeted advertisements. These services may use cookies, web beacons, and similar tools. Users can opt out of interest-based advertising via www.aboutads.info/choices. European residents may visit the European Interactive Digital Advertising Alliance for further options.

YOUR RIGHTS AND CHOICES

We offer the following controls over your personal data:

  • Account Management: Update or deactivate your account via your KLARANKO profile or by contacting us.
  • Marketing Preferences: Opt-out of promotional emails by following the instructions within the emails.
  • Cookie Settings: Adjust browser settings to limit cookie use, though this may impact Site functionality.

INFORMATION SECURITY

We employ robust technical, administrative, and physical safeguards to protect your data. While we strive to ensure security, no system is entirely foolproof. For security concerns, please contact us.

DATA RETENTION

We retain personal data only as long as necessary for business purposes or legal obligations. Afterward, the data is either deleted or anonymized.

EUROPEAN RESIDENTS’ RIGHTS

European residents have the right to:

  • Access, correct, or erase personal data.
  • Restrict or object to certain data processing.
  • File complaints with their local Data Protection Authority.

For requests, email us at contact@klaranko.com

POLICY UPDATES

We may update this Privacy Policy periodically. Any significant changes will be communicated to you. Please review the policy regularly for updates.

For further questions, contact us at contact@klaranko.com

CONTACT US

Klaranko welcomes your questions or comments 

Hours: 10:00 – 18:00 (GMT), Mon – Fri
Email: contact@klaranko.com
Phone: +447537189864
Adsress: 13 Barnyard Park Loan, Edinburgh EH12 9LP, United Kingdom

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